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Support & Contact

Get support for your Sweex product

How can we help you with your Sweex product?

If you have any difficulties or problems with a Sweex product you can find support on its product page. If you were not able to solve your problem with the provided information, you can contact us via the form below. After we have received your question we will answer as quickly as possible.

FAQs

The device isn't recognized by Windows.

First, please disconnect all USB devices (except mouse and keyboard) and then perform the following steps: Using the mouse; 1. Click "Start" button, type “devmgmt.msc” (without quotes) in the “Search” bar and press "Enter". Click “Continue” if necessary. 2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK". 3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers". Then, restart your computer and Windows will reinstall all USB controllers automatically.

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